Small Business Sales Operations Specialist - Jacksonville, FL Job for

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Small Business Sales Operations Specialist - Jacksonville, FL

Job ID: 11120005 Position Title: Small Business Sales Operations Specialist - Jacksonville, FL Company Name: UnitedHealth Group Location(s): Jacksonville, Florida, 32099, United States ?

Posted: October 10, 2012 Entry Level: No Job Type: Full-Time

Research Tools:

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Position Description:

To provide new business sales support for functions related to new business/pre-sales activity. The person in this position possesses expertise in all major and secondary tasks, has frequent interaction with external brokers and/or agencies and conducts troubleshooting and training functions associated with job related tasks.

New Business Analysis:

• Scrub all new business submissions.

• Communicate/obtain missing information to broker.

• Submit group to Underwriting upon receipt of all required information.

• Analyzes case information and performs initial field underwriting on certain size cases as appropriate

• Submits cases to manual rating on certain size cases as appropriate

• Submit group to Case Installation upon receipt of Underwriting approval.

• Communicate group number & effective date to broker.

• Answer case specific questions from brokers/clients concerning new group submission.

• Update sales tracking systems with case information during presale process as defined

• Create new business file in case management software system (PRIME)

• Provide new business process subject matter expertise

Rating:

• Ensure appropriate rate increases/trend have been entered in Prime.

• Facilitate changes in field office broker database.

• Answer case specific questions for brokers.

Customer Service Phone Work:

• Takes all incoming phone calls pertaining to the installation of small business and resolves any new business quote or installation problems posed from the brokers or customer groups

• Directs on-going service issues that arise in the small business market (i.e. billing and claims research, resolving medical, mental health and prescription issues) to the proper service line or appropriate department.

• Processes all new incoming health care business.

• Provides various open enrollment and eligibility support tasks.

Requirements:

• High School Diploma or GED

• Intermediate in MS Word and Excel

• 2 years of customer service experience

Assets:

UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Requisition #: 392870

Source: http://jobs.insurancesalesweb.com/c/job.cfm?site_id=1636&jb=11120005

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